Comments and Complaints

Mayfair Children’s Clinic aims to provide the best possible service and care to its patients. If we have done something well, we would love to hear about it. We acknowledge however that there may be occasions when your expectations are not met. We are always interested in receiving feedback, both positive and negative, from patients in order for us to address any area of our service that requires improvement and to make changes where necessary. All feedback and complaints are taken seriously, regardless of their nature, clinical or non-clinical.

All written feedback and complaints are recorded for audit purposes, and where necessary, actions are planned, and responses are prepared within seven days of receipt.

Should you wish to make a comment or complaint about any aspect of the service or care you have received, there are several ways in which you can bring this to our attention:

How to provide feedback

• By completing our Patient Feedback Form, which is available at reception, on ground floor, and on our website here.
• All completed feedback forms and emails are analysed regularly to evaluate our services and provide scope for improvement.
• By telephoning us on 020 7493 0707. Please ask to speak to the Duty Manager.
• By email to admin@mcc.london. We will respond to your initial inquiry within three (3) working days.

How to make a complaint

• At Mayfair Children’s Clinic, we have a clearly defined complaints procedure which is available for viewing here, or by requesting a printed copy at reception.

This statement was created on 10 April 2025.